Overview of the Lens Contract
And this wouldn’t be a legal FAQ without a disclaimer: this document is intended for explanatory purposes and is not legally binding. The terms and conditions under which you are authorized to use Lens are the terms and conditions set forth in our Master Services Agreement. This FAQ is not intended to constitute legal advice, nor is it intended to supersede, modify or replace the terms of our Master Services Agreement. If you have questions regarding the Master Services Agreement and/or this FAQ, we encourage you to reach out to us, or seek the advice of legal counsel.
Let’s get started:
Where can I find more information about my Lens contract and terms?
The Lens End User License Agreement, Terms of Service, and our company Ethics policy can all be found on the licenses page here. Don't hesitate to reach out if you have questions about these terms.
Lens Access and Use
Who can have access to Lens / have a login?
Your organization is the “Customer” that we’re contracting with. The contract also specifies “End User” which refers to each teammate within your organization that has an account and is using Lens. You can also provide logins to contractors or agents that your organization authorizes. Anyone that uses Lens under your organization’s account is subject to the terms in the contract. Keep in mind that the number of users varies by subscription plan. You can learn about varying levels of permissions at our help documentation here.
For any questions related to how you can use imagery, visit this support article on Commercial Imagery Use.
Renewing or Ending Contracts
Do contracts auto-renew?
Yes, contacts are on auto-renewal moving forward.
What happens if we need to terminate the contract for some reason?
Either party can terminate the contract with thirty days notice (though of course we never expect this to be the case). If Upstream Tech terminates the contract, you would be refunded on a prorated basis for any prepaid amounts. If your organization chooses to terminate the contract, you would not be entitled to a refund of what you’ve paid to date (such as the base access fee).
Can I keep the reports?
Yes - you can keep any reports generated after the contract is completed.
Can I get my notes and imagery out of Lens?
If you choose not to renew your contract or to terminate, you’ll have 30 days to generate and download all the reports you need for your records, and notes can be exported per-feature as shapefiles. After 30 days, you'll lose access to your account. All data is deleted after 90 days. You can also retain a copy of your imagery in the form of JPEG or PNG. If you have any questions or concerns on the timeline as you’re evaluating renewal, don’t hesitate to contact our team.